Customer Service

RETURNS & EXCHANGES

At NYLONshop, we do everything we can to ensure you are happy with your purchase. If for some reason you aren't 100% satisfied, you may return your product within 30 days of purchase for free, as long as it is unused in the original condition and packaging and you are a domestic customer. If your return is approved, we will issue a refund as soon your items are received back at their original ship location. Shipping and taxes will not be included.

We cannot accept returns or exchanges of any kind on final-sale merchandise, intimates, beauty products, special-order items or items damaged through normal wear and tear as well as any items purchased with a coupon code. We currently do not accept returns on international merchandise or from international customers. We also cannot guarantee changes to an order once the order has begun processing.

Please note that NYLON cannot be held responsible for the loss of a parcel due to the shipping service, or theft under any circumstances. 

Instructions

  1. Select the item you would like to return by entering your order number here.
  2. If your return/exchange is approved, you will be issued a pre-paid shipping label.
  3. Drop the package off at the shipping carrier’s closest location or have your local delivery person take the parcel during their route.

    Once we receive the products you've returned, we will review their state. If you’ve met all of our return policy requirements, we will process the return and send you a confirmation email. We are only able to credit the original payment method used to make the purchase. Please allow up to 7 business days for this process.

    If a return label is issued for return, the customer will have 7 business days to ship the parcel before it being deemed overdue. If the parcel is shipped post 7 business days, the return will be processed as return for merchandise credit only. 

    ORDERS & PAYMENTS

    • We accept Visa, MasterCard, Discover and American Express credit card payments as well as PayPal payments. 
    • We do not accept personal checks, money orders or direct bank transfers.
    • We frequently offer special daily discounts and or flash-sale prices, however we are unable to offer post-order price matching when an item's price drops after you buy it. 

    When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

    SHIPPING

    • Items are shipped directly from our vendors. You will receive an update with tracking information when your item ships. 
    • If you've ordered multiple items from different vendors, they may arrive separately. 
    • We currently ship to the US, UK, Canada, and select countries worldwide (2-3 weeks)
    • US Standard Shipping & Handling (7-10 business days) 

    All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, in rare occasions custom agents may delay delivery of some packages.

    By placing an order with NYLON, you are responsible for original shipping charges, all applicable custom import fees and the cost of return shipping back to NYLON. This also applies to any shipments that are refused by you at delivery.

    Thanks for shopping with us! NYLON loves you!