Customer Service


At NYLON shop, we do everything we can to ensure you are happy with your purchase. If for some reason you aren't 100% satisfied, you may return your product within 30 days of purchase for free, as long as it is unused in the original condition and packaging. Please note that we do not accept returns for refund on sale/promo/discounted items, only exchanges. We also do not accept returns or exchanges on hand made product, makeup, or lingerie of any kind. If your return request is approved we will issue a refund as soon your items are received back at their original ship location. Shipping and taxes will not be included. We cannot accept returns on final-sale merchandise, special-order items or items damaged through normal wear and tear as well as any items purchased with a coupon code or items that are discounted are final sale, non-returnable and non-exchangeable. We currently don’t accept returns on international orders under any exception. We also cannot guarantee changes to an order once the order has begun to be processed. If your return is approved and we send you a label you must deliver the return to the post within one week. If this time has passed and you ship your return you may not be eligible for a refund. If your package is lost due to an error made by the post or another secondary factor such as inputting the incorrect shipping information within your order details, NYLON will not be held responsible.

**If a return package is not shipped within 7 days of receiving the return materials the return will no longer be valid for a refund and will be processed as store credit only.


As long as your return adheres to the requirements provided, follow these steps to return your product:

  1. Select the item you would like to return by entering your order number here.
  2. You will be issued a pre-paid shipping label.
  3. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original payment method used to make the purchase. Please allow up to 7 business days for this process.