Customer Service


At NYLON shop, we do everything we can to ensure you are happy with your purchase. If for some reason you aren't 100% satisfied, you may return your product within 30 days of purchase for free, as long as it is unused in the original condition and packaging. Please note that we do not accept returns for refund on sale/promo/discounted items, only exchanges. We also do not accept returns on hand made products. If your return request is approved we will issue a refund as soon your items are received back at their original ship location. Shipping and taxes will not be included. We cannot accept returns on final-sale merchandise, special-order items or items damaged through normal wear and tear as well as any items purchased with a coupon code or items that are discounted are final sale, non-returnable and non-exchangeable. We currently don’t accept returns on international merchandise. We also cannot guarantee changes to an order once the order has begun to be processed. If your return is approved and we send you a label you must deliver the return to the post within one week. If this time has passed and you ship your return you may not be eligible for a refund. If your package is lost due to an error made by the post or another secondary factor such as inputting the incorrect shipping information within your order details, NYLON will not be held responsible.

**If a return package is not shipped within 5 days of receiving the return materials the return will no longer be valid for a refund.**


As long as your return adheres to the requirements provided, follow these steps to return your product:

  1. Please fill out your return/exchange request here.
  2. After reviewing your return/exchange request, we will email you a label and RA form. Print out the shipping label and RA form. 
  3. Place the RA form inside the package and securely attach the label to the original packaging used to ship your products.
  4. Drop the package off at the shipping carrier’s closest location.

We will receive and review the products you’ve returned. If you’ve met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original payment method used to make the purchase. Please allow up to 7 business days for this process.